Staff Reference
A quick guide for LP staff on how the concierge integration works for your guests.
Guest checks in at Lina Point
LP's front desk system automatically sends a POST to Maya Concierge with the booking details. Within 60 seconds, the guest receives a WhatsApp message with their personal itinerary link.
Guest opens their itinerary portal
The link opens at mayaconcierge.bz/stay/<token> — no app, no login. It shows their check-in dates, pre-booked experiences, and a prompt to complete the pre-arrival wizard.
Pre-arrival wizard
The wizard collects occasion (honeymoon, anniversary, etc.), dietary needs, golf cart preference, airport transfer details, and special requests. This data appears in the MC admin.
Guest books experiences
From the portal or WhatsApp, guests can book snorkeling, fishing, golf cart rentals, transfers, spa treatments, and more. All bookings route through Stripe — LP receives 15% automatically.
Staff reviews outbound WhatsApp messages
ALL outbound WhatsApp messages are queued for staff review at mayaconcierge.bz/admin/inbox before sending. Never auto-sent. Staff approves or edits before delivery.
Guest checks out → review request
The day after checkout, a WhatsApp review request is queued for staff approval. Guests are invited to leave a Google review.
What if a guest doesn't have WhatsApp?
Staff can share the portal link directly: mayaconcierge.bz/stay/<token>. The token is visible in the MC admin under Guest Stays.
How do I see a guest's preferences?
Go to mayaconcierge.bz/admin/stays — find the guest by name or LP booking ref, then click 'View Portal' to see their itinerary and wizard data.
Can a guest book after check-in?
Yes — the itinerary portal stays active for the duration of the stay. Guests can WhatsApp the concierge number (501-632-7709) at any time.
How does Lina Point get paid?
LP earns 15% of every booking made through a guest's stay portal. Commissions are computed monthly and appear in the MC admin under Commissions.
Who do guests contact for problems?
Guests WhatsApp Maya Concierge at +501-632-7709. For urgent matters, LP front desk can escalate directly to the MC operations team.
How do I add a new guest stay manually?
POST to /api/stays/create with your x-mc-forward-secret header. See the LP integration docs or contact the MC tech team.
⚠️ Important Policy
All outbound WhatsApp messages from Maya Concierge are held in a staff-review queue before sending. No messages are auto-sent to guests. Always review the inbox at mayaconcierge.bz/admin/inbox to approve messages before they go out.
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